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complaints

Complaints

  • What if you’re not happy with our service or something goes wrong and you need to make a complaint?
  • How do we deal with complaints?

Our Policy

Waddington Turner Wall Solicitors are committed to providing a high-quality legal service to all our clients. We know that problems can occur and if they do you to tell us about it as quickly as possible.

If you let us know it provides us with the opportunity to:

  • investigate the issue, and
  • whenever possible, to put things right.

It will also help us to improve our service to you and our other clients.

In handling your complaint we will aim to be:

  • Fair, impartial & reasonable,
  • Accessible (Easy to reach),
  • Transparent (Honest) and,
  • Professional and Prompt.

If we’ve got things wrong we will:

  • Offer a full apology,
  • Explain what went wrong and,
  • Offer appropriate & prompt redress.

Our Complaints Procedure

Downloadable PDF version: WTW Complaints Procedure v1.0 2016

The Solicitors Regulation Authority

The SRA provide further information on the service standards you should expect from your solicitor and what to do if you need to make a complaint.

Website Link: SRA – Advice for Clients

The Legal Ombudsman

If you cannot resolve your complaint through the firm’s Client Care Officer then the Legal Ombudsman website provides further information and guidance on what your next steps should be.

Website link: Legal Ombudsman – Advice

Your Complaint 

We want the opportunity to look into your complaint as quickly as possible. Please: