Receptionist

Are you looking for a new challenge with a successful high street legal practice?

To provide a high quality, professional reception and administrative service for the firm.
To act as the first point of contact for clients and visitors contacting or visiting the firm.
To ensure that all enquiries are efficiently and courteously handled.

Greet clients and visitors to the firm.
Book in, amend and cancel appointments in line with the firm’s appointments procedures.
Ensure that clients/visitors without appointments are dealt with appropriately.
Receive and accurately record client/new client details for any appointment.
Ensure computerised appointment system is up-to-date and all necessary details recorded.
Respond to and/or redirect all client and visitor requests.
Accept payments face to face or over the phone and issue receipts.
If handling client files or client information on reception ensure that it meets with Data Protection requirements (General Data Protection Regulation).
Re-stock the stationery as and when required.
Answer incoming telephone calls, ensuring calls are documented and redirected accordingly.
Check personal emails on a regular basis.
Deal with the post. Director to check contents and then distribute to the appropriate fee earner. (Double check all envelopes).
Copying identification & other documents.
Signing for deliveries.
Accepting documents and packages from clients. Recording details and passing to the appropriate person.
Booking rooms for appointments.
Setting up conference rooms with refreshments etc.
Undertake additional administration tasks as required by the firm in an effective and efficient manner.
Act in accordance with the firm’s Office Manual and the supporting policies & procedures.

If you're interested in this role please forward an up-to-date copy of your CV to Lisa Wood (Director):