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Client Privacy Notice

We take privacy and data protection very seriously. Please click on our WTW GDPR Privacy Notice for the full details on who we are and how and why we collect, store, use and share your personal data.

It also explains your rights in relation to personal data and how to contact us or supervisory authorities in the event that you have a complaint.

Personal Data

When we use your personal data, we are regulated under the EU General Data Protection Regulation (GDPR) which applies across the European Union (including in the United Kingdom). We are responsible as ‘controller’ of that personal data for the purposes of the GDPR. Our use of your personal data is subject to:

  • your instructions,
  • the GDPR,
  • other relevant UK and EU legislation and,
  • our professional duty of confidentiality.

CCTV

WTW Solicitors has CCTV cameras installed in and around their office for the purposes of crime prevention and public safety. WTW staff, visitors or passers by may be recorded on these cameras.

The footage is stored by for a limited time before it is overwritten. WTW may monitor the footage in the event of a security breach. We will only share the footage with the local Police force in the event of a criminal investigation.

Your rights

You have the following rights, which you can exercise free of charge:

Access The right to be provided with a copy of your personal data
Rectification The right to require us to correct any mistakes in your personal data
To be forgotten The right to require us to delete your personal data—in certain situations
Restriction of processing The right to require us to restrict processing of your personal data—in certain circumstances, e.g. if you contest the accuracy of the data
Data portability The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations
To object

The right to object:

o    at any time to your personal data being processed for direct marketing (including profiling);

o    in certain other situations to our continued processing of your personal data, e.g. processing carried out for the purpose of our legitimate interests.

Not to be subject to automated individual decision-making The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you

 

For further information on each of those rights please:

  • contact us or,
  • see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

 

If you would like to exercise any of those rights, please:

  • email, call or write to our Data Protection Officer — see below: ‘How to contact us’; and
  • provide enough information to identify you (e.g. your full name, address and client or matter reference number);
  • have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
  • let us know what right you want to exercise and the information to which your request relates.

Keeping your personal data secure

We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. WTW Solicitors limit access to your personal data to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

The company also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Get Safe Online

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

How to complain

We hope that our Data Protection Officer can resolve any query or concern you may raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns or telephone: 0303 123 1113.

How to contact us

Please contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you.

Our contact details Our Data Protection Officer’s contact details

Waddington Turner Wall Solicitors

6-12 Devonshire Street

Keighley

West Yorkshire

BD21 2DG

 

Mark Hagyard can be contacted by any of the following options:

o    Email – [email protected]

o    Phone – 01535 662644

o    Write to – DPO, 6-12 Devonshire Street, Keighley BD21 2DG