What if you’re not happy with our service or something goes wrong and you need to make a complaint?
Waddington Turner Wall Solicitors and Foster Law Solicitors are committed to providing a high-quality legal service to all of our clients. We know that problems can occur and if they do we need you to tell us about it as quickly as possible.
If you let us know it provides us with the opportunity to:
- investigate the issue, and
- whenever possible, to put things right.
It will also help us to improve our service to you and our other clients.
In handling your complaint we will aim to be:
- Fair, impartial & reasonable,
- Accessible (Easy to reach),
- Transparent (Honest) and,
- Professional and Prompt.
If we’ve got things wrong we will:
- Offer a full apology,
- Explain what went wrong and,
- Offer appropriate & prompt redress.
Our Complaints Policy
Downloadable PDF version: WTW Complaints Policy 02.2020
The Solicitors Regulation Authority
The SRA provide further information on the service standards you should expect from your solicitor and what to do if you need to make a complaint.
Website Link: SRA – Advice for Clients
The Legal Ombudsman
If you cannot resolve your complaint through the firm’s Client Care Officer then the Legal Ombudsman website provides further information and guidance on what your next steps should be.
Website link: Legal Ombudsman – Advice
We want the opportunity to look into your complaint as quickly as possible. Please: