WTW complaints



What if you’re not happy with our service or something goes wrong and you need to make a complaint?

Our Policy

Waddington Legal Limited T/A Waddington Turner Wall Solicitors, Michael Bower Equine Law and Foster Law Solicitors are committed to providing a high-quality legal service to all of our clients. We know that problems can occur and if they do we need you to tell us about it as quickly as possible. This must be done within six months of the act or omission being complained about, or within six months from the date that you realised there was cause for complaint.

If you let us know it provides us with the opportunity to:

  • investigate the issue, and
  • whenever possible, to put things right.

It will also help us to improve our service to you and our other clients.

In handling your complaint we will aim to be:

  • Fair, impartial & reasonable,
  • Accessible (Easy to reach),
  • Transparent (Honest) and,
  • Professional and Prompt.

If we’ve got things wrong we will:

  • Offer a full apology,
  • Explain what went wrong and,
  • Offer appropriate & prompt redress.

Our Complaints Policy

Downloadable PDF version of our Complaints Policy 05.2024 v8.0

The Solicitors Regulation Authority

The SRA provide further information on the service standards you should expect from your solicitor and what to do if you need to make a complaint.

Website Link: SRA – Advice for Clients

The Legal Ombudsman

If you cannot resolve your complaint through the company's Complaints Officer then the Legal Ombudsman website provides further information and guidance on what your next steps should be.

Website link: Legal Ombudsman – Advice

Please note that the Legal Ombudsman Complaint Scheme Rules changed on 01.04.2023. For further information you can use the following website link:


Your Complaint 

We want the opportunity to look into your complaint as quickly as possible. Please:

  • Write to us - The Complaints Officer, Waddington Turner Wall Solicitors, 6-12 Devonshire Street, Keighley BD21 2DG.
  • Email us via [email protected].

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Initial Enquiry

We would be delighted to explain how we can help you. To speak to one of our team:

Or call Keighley: 01535 662644 | Skipton: 01756 700110 now

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